Return & Exchange

What are our return and exchange policies?

A 100-Day Return Guarantee

At Nordform, you have a full 100 days to return any unused products, ensuring you have plenty of time to make the right decision.

Always Free Exchanges

If you simply want a different color, you can exchange it anytime – completely free of charge.

Returns and exchanges do not apply to used, worn our damaged products or hygiene items with broken packaging.

Start your return or exchange here

Visit the Return Portal

To begin your return or exchange, simply visit our return portal. Enter your order number and email to get started.

Exchanges are always free, and returns come with a small fee of just €8.

Open Return Portal

Make Your Selection

Choose whether you’d like to return your products or exchange them.

For returns, we’d love to hear your reason, as your feedback helps us enhance both our products and your overall experience.

For exchanges, please remember to indicate the specific items you’d like in return.

Pack Securely and Send It Back

Our return portal will provide you with a shipping label and a paper slip to include in your package.

Please ensure your items are packed securely to arrive safely, so we can process your return or exchange as quickly as possible.

Find your nearest drop-off location here:

Find Drop-Off Location

How Does It Work with Gifts?

If you’d like to return or exchange a gift, the easiest way is to contact us at hi@nordformstore.de. Please include the order number from the original buyer to help us process it as quickly as possible.

How Long Does It Take to Process a Return?

We aim to process your return as fast as we can. Once your package arrives, we’ll issue your refund, and you’ll receive the amount within 72 hours.

Prefer to Handle the Return Yourself?

If you’d rather not use our return portal, you’re welcome to send the items directly to:

Nordform ApS
Att: Returns + Order Number
Sofienlystvej 2, 8340 Malling
Denmark

Seems to easy? Our customers agree – it really is that simple.

I returned the two straps in a cardboard box and received the new ones I wanted within a week, beautifully packaged in small fabric bags. Such an easy and well-thought-out concept!
– Line I.

I’ve now shopped at Nordform twice, and it’s always been a great experience. They accept returns without any hassle and ship quickly. I’m really happy with the belts I’ve bought from them.
– Christian B.